Privacy policy

1. Scope

This policy applies to estatemeld.site and direct enquiries made to EstateMeld. A client’s own EstateMeld implementation may require a separate collection notice and privacy arrangement that reflects the client’s systems, locations, and responsibilities.

2. Information we may collect

If you contact us by email or WhatsApp, we may receive your name, contact details, company, website, preferred meeting time, and the information you choose to include in your message. Our hosting and network providers may also process basic technical information needed to deliver and protect the website, such as request and device information.

The interactive demonstration asks visitors to use fictional details. Demo entries remain in the current browser session and are not submitted to or stored by EstateMeld.

3. Why we use information

We use enquiry information to respond, arrange conversations, understand potential project requirements, prepare proposals, maintain business records, and protect the website and our services. We do not use the public demo to make decisions about real people.

4. Sharing and service providers

Information may be processed by providers that support our website, email, messaging, and business operations. If you choose WhatsApp or LinkedIn, those services handle information under their own privacy terms. We may also disclose information where required by law or to protect legal rights.

5. International processing

EstateMeld works across Australia, New Zealand, and Sri Lanka. Some service providers may process information in other countries, including locations where their infrastructure or support teams operate. The exact providers and locations relevant to a client implementation are discussed during project scoping.

6. Retention and security

We retain direct enquiry and business information only for as long as reasonably needed for the purpose it was collected, legitimate business records, dispute resolution, or legal requirements. We take reasonable steps to protect information, while recognising that no internet service can guarantee absolute security.

7. Access, correction, and complaints

You may ask what personal information we hold about you, request a correction, or raise a privacy concern by emailing hello@estatemeld.site. We will review the request and respond within a reasonable period, subject to applicable law.

8. Marketing messages

We do not add website visitors to marketing lists through the interactive demo. If we send commercial electronic messages, we will use appropriate consent and provide a way to opt out.

9. Changes to this policy

We may update this policy as EstateMeld’s services and information-handling practices develop. The latest version and update date will remain available on this page.